Simpson Travel & Covid-19
The uncertainties posed by the Covid-19 pandemic mean it’s never been more important to use a travel company you can rely on. As a family business with a heritage in travel of more than 40 years, we are committed to delivering a highly personal service, offering the greatest possible flexibility and reassurance, safe in the knowledge that your money is 100% protected.
For a relaxing holiday experience that puts you at its heart, Simpson Travel is a choice you can trust.
Last updated 12 October 2020.
Our Covid-19 pledge…
Our dedicated team will be on hand to guide you every step of the way, from the moment you book until the day you arrive home from your holiday - and beyond. From advice on the latest travel protocols to specialist local knowledge in your destination, we’ve got it covered.
Our flexible booking guarantee means you can change your holiday to another 2021 date or destination right up until your balance is due. We won’t charge an amendment fee and will only pass on any increase (or decrease) in your holiday cost that result from your changes*.
Our ATOL protection and ABTA bonding ensure your money is 100% safe, so you can book with confidence. You will never lose your money should travel to your destination be restricted when you are due to depart.
Under the following circumstances, you are entitled to change or cancel your holiday*:
- The UK FCDO advise against all non-essential travel to your destination
- Borders to your destination are closed
- You are required to quarantine on arrival at your destination
- You are required to quarantine for 14 days on your return to the UK
In the event of a travel restriction affecting your holiday, our expert team will contact you personally to discuss your options. We will always do our best to help you switch destinations or dates and ensure you enjoy the holiday you deserve or, alternatively, we can often provide a credit note for future use. In the case of our package holidays and many of our accommodation-only holidays (excluding those to France), a refund will also be available*.
Our people are our secret. We enjoy a real rapport with our clients, accommodating special requests where we can and, when necessary, adapting to changing circumstances thoughtfully and professionally. It’s the reason the overwhelming majority of our clients use us again and again. But don’t just take our word for it, visit Trustpilot and see what other people have to say.
Our one stop shop for the latest travel info and details of our enhanced safety measures in the age of Coronavirus.
*Some properties in our portfolio, including villas in France where we operate as an agent for the owner, have stricter change and cancellation terms that differ from those in our standard T&Cs. These will be highlighted to you before you book. In addition, some airline tickets are non-changeable and/or non-refundable except in the event of a travel restriction or cancellation by the airline operator.