Customer Service Executive (Corfu)

01 March 2026 - 03 October 2026

We are looking for a dedicated Customer Service Executive to join our Corfu office. This role is central to maintaining our reputation for exceptional service and ensuring every guest feels heard, valued, and supported.

Reporting to the Customer Service Manager, you’ll handle customer feedback across all stages of the holiday experience, from pre-departure concerns to in-resort support and post-holiday follow-up. Working closely with both UK and overseas teams, you’ll help resolve issues swiftly and professionally, contributing to our high Net Promoter Score and long-term customer loyalty.

Key Responsibilities:

• Respond to guest feedback via phone, email, and surveys
• Support overseas teams with in-resort issue resolution
• Manage online reviews (TripAdvisor, Trustpilot) and ABTA cases
• Administer and analyse customer feedback surveys
• Assist with reporting, compensation tracking, and guest communications
• Liaise on health & safety matters and personal injury claims

What You’ll Bring:

• The ability to learn fast an integrate with a new team
• Excellent communication skills and natural empathy
• Confidence in handling complaints and difficult conversations
• Strong written English and attention to detail
• Good IT skills (Excel, Word, PowerPoint)
• Ability to stay calm under pressure and meet deadlines
• Willingness to travel if required

This is a fantastic opportunity to be part of a passionate team that truly cares about creating unforgettable holidays. If you thrive on problem-solving and delivering outstanding service, we’d love to hear from you.

To apply, please send your CV and cover letter to lou.ash@simpsontravel.com

Closing Date: 15 Jan 2026

Overseas Representatives - Sivota, Meganissi and Lefkada

Location: Greece

Seasonal full-time contract

Join our Greece team as an Overseas Representative in Sivota, Meganissi or Lefkada this summer. You’ll be the friendly, trusted face of Simpson Travel, offering warm, personal and unobtrusive service from the moment guests arrive. Based in Sivota, Meganissi or Lefkada, you’ll support property standards, guest relations and daily operations, building strong relationships with local owners and partners to ensure every holiday exceeds expectations.

Key responsibilities:

• Provide proactive, personalised support to guests throughout their stay, including pre-arrival contact
• Resolve issues swiftly and professionally, working to our ‘No Guest Leaves Unhappy’ standard
• Carry out regular property checks, ensuring all villas and hotels meet Simpson Travel standards
• Build and maintain positive relationships with local owners, agents, suppliers and tradespeople
• Keep all villa literature and guest information updated and accurate for each location
• Monitor local developments (including building works and ferry/port changes) that may impact guests
• Oversee health & safety processes across properties, ensuring signage, documentation and compliance are in place
• Produce arrival manifests, maintain administrative records and report any incidents promptly
• Support quality improvements by acting on guest feedback and coordinating with the UK operations team

What we’re looking for:

• Fluency in Greek and English (written and spoken)
• Strong knowledge of the Ionian islands, ideally with experience in Sivota, Meganissi or Lefkada
• Confident communicator with a warm, guest-focused approach
• Highly organised and able to work independently across multiple locations
• Calm under pressure with excellent problem-solving skills
• Previous experience in hospitality, guest services or villa operations is an advantage
• Full driving licence essential; comfortable travelling between properties each week

Why work with us?

• Join a committed and welcoming team in one of our most loved destinations
• Enjoy a varied, active role where no two days are the same
• Help create the personal, memorable holidays that define Simpson Travel

How to Apply

If this sounds like the perfect role for you, please send your CV and cover letter to careers@simpsontravel.com.