Frequently asked questions
- Post-Brexit travel
- Foreign Office advice before you travel
- Paying for your holiday
- About your booking
- About your flights
- Car hire and transfers
- About your accommodation
I have a booking for a 2021 holiday but am worried about ongoing travel restrictions due to COVID-19. What should I do?
For details of travel restrictions affecting our destinations please visit our Simpson Safe hub. We will monitor the situation closely and contact all those whose holidays are affected by a quarantine requirement in departure date order. We kindly ask that you bear with us and refrain from telephoning our sales team, who are dealing with an extremely high volume of calls.
I want to book my 2021 holiday but am worried about ongoing travel restrictions due to COVID-19. What are your booking policies?
We understand these are uncertain times and want our clients to feel able to book with confidence. For details of our flexible booking guarantee and our policies in respect of Covid-19, please read our COVID-19 pledge.
I am worried about quarantine measures when I return to the UK, what should I do?
No quarantine is required for passengers returning to the UK from a country on the Green list for travel. Fully vaccinated adults and children under 18 returning to the UK from Amber destinations (excluding France and Corsica) are not required to quarantine. All passengers returning from France and Corsica and all unvaccinated adults returning from any country on the Amber list are required to quarantine at home for 10 days (or 5 days with 'Test to Release'). Passengers returning from countries on the Red list are required to quarantine in a government approved hotel. For the latest information, please visit: https://www.gov.uk/quarantine
Will I require a Covid test to travel?
To find the latest testing requirements for entry to your destination please visit www.gov.uk/entryrequirements.
We will be offering favourable rates for testing with three of the government’s approved suppliers. Qured and C19 offer Covid-19 antigen and PCR tests designed specifically for international travel and provide kits which remove the need to source a testing facility overseas before your return to the UK. We are also able to provide Simpson clients with a discounted rate for Randox tests.
For information on approved Covid-testing please visit www.gov.uk/testing. Simpson Travel are not liable for any testing costs associated with travel to or from your chosen destination.
I am worried about travelling because a member of our party has a pre-existing medical condition and is vulnerable. What should I do?
We recommend in the first instance you speak to your GP for advice. We then recommend that you speak to your travel insurance provider. If you cancel a holiday that we can operate, unfortunately, we cannot refund your deposit and you will need to make a claim with your insurer.
What are you doing to make sure my holiday is safe?
To read all about our enhanced safety measures and cleaning procedures, visit our Simpson Safe pages by clicking here.
Will my holiday be different when I travel?
You can find out more about the changing holiday experience here.
My 2020 holiday was cancelled and I want to rebook it for 2021. Will my money be safe?
All Simpson package holidays (flight inclusive) are protected by ATOL and all accommodation-only holidays are covered by ABTA bonding, which means that the cost of your holiday is underwritten by these trade regulators and your holiday is protected.
I would like to request a refund. What should I do?
We are only able to process requests for refunds if your holiday is imminent and we have confirmation that you will be affected by a travel restriction. At this time, a member of our team will contact you and issue your refund in accordance with our terms and conditions*.
*Some properties in our portfolio, including all villas in mainland France where we operate as an agent for the owner, have stricter change and cancellation terms that differ from those in our standard T&Cs. In addition, some airline tickets are non-changeable and/or non-refundable except in the event of a travel restriction or cancellation by the airline operator.
The above information is correct as at 17.07.21. We reserve the right to change our policies in light of new information or travel restrictions.
What happens to holiday and travel plans following Brexit?
The UK departed the EU on 31 January 2020. A visa is not required to visit Europe unless staying longer than 90 days in any 180-day period. For total peace of mind, all our package holidays remain fully protected by our ABTA membership and ATOL bond. For comprehensive information relating to post-Brexit travel, you may wish to visit the dedicated ABTA information page. Additionally, you will find some answers to Brexit FAQs below.
Is my booking still protected financially?
Yes. Our holidays are ABTA and ATOL protected, which entitles you to the same comprehensive travel protection now that the UK is no longer in the EU.
What about flights?
Flights between the EU and the UK will be unaffected by Brexit.
Will ferries still sail?
Ferry services will operate as normal following Brexit.
Will services such as Eurostar still operate?
Trains from the UK to the EU will continue to operate as normal. We recommend checking with your train operator well before your journey to see if there is any additional information you need to be aware of.
Are UK passports still valid after Brexit?
Your UK passport will still be valid, but if it’s due to expire soon, please ensure that your passport is valid for at least six months beyond your arrival date. You should also check when your passport was renewed. If you renewed a 10-year adult passport before it expired, extra months may have been added to your passport’s expiry date. These extra months over 10 years will not count towards the 6 months that must be remaining. More information can be found here.
Will I need a Visa?
A visa is not required to visit Europe, unless staying longer than 90 days in any 180-day period.
Is my travel insurance still valid after Brexit?
Standard comprehensive travel insurance policies should not be affected by Brexit; however, we recommend that you check that your policy covers any known medical conditions. You can find more information here. If you have an annual policy, make sure you check the Terms and Conditions and contact your insurance provider if you’re not sure.
Can I still use my European Health Insurance Card (EHIC)?
UK-registered European Health Insurance Cards (EHICs) remain valid until their expiry date. Following expiry, EHICs should be replaced by a new UK Global Health Insurance Card (GHIC) which will operate in a similar way, giving you the right to access state-provided healthcare while on holiday in the EU. You can apply for a free GHIC card by clicking here.
Car hire – is my UK driver’s licence still valid after Brexit?
Yes. A UK driving licence will be valid in the EU and you will not need to obtain an International Driving Permit, except in some instances where you are only in possession of a paper licence. For more information, visit www.gov.uk/guidance/driving-in-the-eu.
Do I need a green card for my own car?
UK citizens wishing to drive their own vehicle within an EU country are required to obtain and carry a Green Card for insurance. These cards can be requested from insurers and may incur a small fee. Please contact your insurer for more information and visit www.gov.uk/guidance/driving-in-the-eu for further details about driving in the EU following Brexit.
Do I need a GB sticker on my car?
If the number plate of your car is not configured with a GB sign, you are required to attach a GB sticker when driving in the EU.
Please check with your mobile phone provider before you travel to check whether the cost of making calls, sending messages or using the internet on your phone in the EU is the same as in the UK.
Taking pets abroad
Pets can continue to travel from the UK to the EU following Brexit but the requirements for documents and health checks have changed. If you wish to take your pet to the EU, please discuss preparations for your pet’s travel with an Official Veterinarian and visit www.gov.uk/taking-your-pet-abroad/travelling-to-an-eu-country-or-northern-ireland for further information.
The Foreign and Commonwealth Office provides up-to-date travel information to help British travellers make informed decisions about travelling abroad. Should you wish to check their advice or information about the destination you are travelling to, please visit their website: www.fco.gov.uk/en or call 020 7008 1500.
When is the full balance due?
You need to pay your balance 10 weeks before departure. You can do this online through My Account or by calling us on 0208 392 5747.
Can I pay by bank transfer?
Yes. Call 020 8392 5747 and we can give you our bank details so you can make a payment.
The price is slightly different from the price quoted. Why is that?
Exchange rates and flight supplements during the busy seasons/periods of high demand may affect the final price you pay. Paying the full amount at the deposit stage will allow you to pay the price you see.
Can I reserve a holiday for next year?
Yes – you have the opportunity to register in advance of the yearly new season launch and can secure your booking with a refundable deposit. Please call us for details.
I made a mistake when I submitted my passport and/or driver details. What should I do?
You can update your details by logging into My Account, however if you're due to depart within two weeks, please call our Pre-departure team on 020 8392 5747. If you need to make a change to the name of one of your party, contact our Pre-departure team on 020 8392 5747 or email firstname.lastname@example.org.
If I cancel my booking, can I get a full refund?
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges as detailed in our booking terms. We will apply these cancellation charges from the day we receive your written notification. Cancellation charges are in addition to any non-refundable flights. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
What happens if you change or cancel my booking?
The arrangements we offer are planned many months in advance and while it is unlikely that we will have to make any changes to them, we must reserve the right to do so. For full details, see our booking terms.
I need to let you know of a change of address. How do I do that?
Yes. Please email email@example.com or call 020 8392 5747 and we’ll update your details for you.
Will my travel documents be posted or do I need to download?
We send downloadable travel documents by email but if you’d prefer to receive them by post, call us on 0208 392 5747 to request it.
Do I need to provide my passport details for our flight?
All airlines departing from the UK require Advance Passenger Information (API) including full name, date of birth, passport number, validity and expiry date, place of issue and nationality. You can submit your details in My Account, or contact our Pre-departure team on firstname.lastname@example.org or 020 8392 5747 at least 10 days prior to your departure.
When will I receive my travel documents and itinerary?
You’ll receive them by email two weeks prior to departure.
How do I contact Simpson Travel while I’m away?
Contact numbers for our local representatives are shown in your travel documents, but if it’s an emergency, call us on +44 (0) 7766 252 355.
Will I receive luggage labels?
We do have luggage labels available. If you’d like us to send you a set, please email email@example.com with your booking reference number.
Do I need a visa?
If you’re a British passport holder, tourist visas are not required for any of our destinations.
Please note that passports need to be valid for 6 months or more from your return date to the UK. If you do not have a passport, it is recommended to apply at least six weeks before your holiday.
If you do not hold a British passport, you can check visa requirements at www.evisa.gov.tr or with your own embassy for the entry/re-entry requirements necessary for your journey.
Which terminal am I flying from?
The terminal is stated on your itinerary, which will be available in the My Account section of the website two weeks prior to your departure.
I need airport assistance. Can you arrange it for me?
Yes. Under European Law, if you are disabled or have mobility difficulties, you can receive assistance when you fly. This free service is available to anyone with mobility problems due to disability, age or a temporary injury. To take full advantage of this service, you need to inform us of your requirements at least 10 days before your outbound flight. You can check airport layouts on the various airport websites.
Can I check-in online?
All airlines have different procedures for online check-in. Details specific to your airline can be found below. If your carrier is not listed, please check directly with the airline.
Air Corsica, online check in opens 36 hours before departure, You will require your Air Corsica booking reference and lead passenger’s surname. https://www.aircorsica.com/flights/my-account
British Airways, online check in opens 24 hours before departure, You will require your British Airways booking reference and lead passenger’s surname. https://www.britishairways.com/travel/olcilandingpageauthreq/public/en_gb?eid=104511
EasyJet, online check in opens 30 days before departure, You will need to click ‘No Account’, and enter the leads passenger’s surname, and EasyJet booking reference. https://www.easyjet.com/en
Flybe, online check in opens 36 hours before departure, You will require your Flybe booking reference and lead passenger’s surname. https://www.flybe.com/check-in
Jet2, online check in opens 28 days before departure, You will require your Jet2 booking reference, lead passenger’s surname and departure date of your outbound flight. https://www.jet2.com/en/login
Norwegian, online check in opens 24 hours before departure, You will require your Norwegian booking reference and lead passenger’s surname, in the ‘I don’t have a profile’ section. https://www.norwegian.com/uk/my-travels/#/lookup
TUI, online check in opens 14 days before departure (if you have seats selected), or 7 days before departure (If you do not have selected seats) You will require your TUI booking reference, lead passenger’s surname and travel date. https://flightextras.tui.co.uk/
Wizz Air, online check in opens 30 days before departure, You will require your Wizz Air confirmation reference and lead passenger’s surname. https://wizzair.com/#/
Flight time changes
Airlines sometimes choose to change flight arrival or departure times and we will keep you informed of any such changes. Complimentary alternative flights cannot be offered if the time is changed by less than 12 hours.
What is my luggage allowance?
Your luggage allowance is shown on your itinerary and may vary for scheduled and ‘no-frills’ airlines. Visit the airline’s website or contact us on 020 8392 5747 for more details.
What is my hand luggage allowance?
Weight and size restrictions for hand luggage on scheduled and ‘no-frills’ airlines can vary. Visit the airline's website for clarification. There are also restrictions on liquids and gels that can be carried on board and these are explained at www.gov.uk/hand-luggage-restrictions. Liquids/cosmetics are only allowed in 100ml bottles or less and they must be comfortably packed in a clear sealed bag provided by the airport authorities. This should be carried separately through the X-ray machines and should also fit into your one piece of hand luggage. No sharp objects are allowed in your hand luggage.
Can I pre-book seats on the aircraft?
You can pre-book your seats on the aircraft for an additional charge directly via the airline’s website. You will find your airline reference number noted on your Simpson Travel itinerary.
What should I do if members of my party are flying at different times or from different airports?
Make sure that each group travelling on each flight have their own copy of the travel itinerary or flight confirmation specific to the airline.
Can you arrange airport parking and/or an overnight hotel?
Yes. We can book a range of car parking and hotel options at competitive rates. Just call us on 020 8392 5747 to make arrangements or go to www.holidayextras.co.uk.
Will I be able to take a pushchair on the flight?
Airlines allow you to take pushchairs and buggies free of charge up the doors/steps of the aircraft. Some airlines allow infants to have a luggage allowance of 5kg to 10kg but check with us or the airline before you travel if you are in any doubt.
Are meals included on the flights?
The majority of airlines we partner with offer a limited buy onboard service. Some airlines also allow you to pre-purchase meals before you travel. This is a good option, particularly on longer flights and flights returning to the U.K., as sometimes flights are not re-stocked in overseas destinations. These airlines accept various card payments onboard and only some accept cash (please refer to specific airline website for more details).
Do I need vouchers for my transfer?
No. Your itinerary will act as your transfer voucher. You will be met upon arrival by one of the Simpson Travel team or by a driver holding a board with your name displayed.
Car hire information
Simpson Travel has arranged for there to be no excess on any car that is hired through us as part of your holiday package. Insurance coverage varies between countries so we recommend that you check inclusions and exclusions under the CAR INSURANCE section of the region you are visiting.
Will I receive a car hire voucher?
No. Your itinerary will act as your car hire voucher. We allow up to two drivers to drive a hire car. When you collect your car, those wishing to drive must present their driver’s licence. You must be over the age of 21 years of age and have held a full licence for over two years.
I have booked a car/booster seat, will this show on my itinerary?
Yes. This will show on your itinerary and it will also be stated on your invoice.
What time is check out/check in?
Generally, check-in is from 4pm and check-out is by 10am, but check your arrival/driving instructions.
Do you provide towels in the villas?
Yes – you’ll find bath towels and beach/pool towels in all our accommodation.
Are there hairdryers/irons in the villas?
All our properties vary in terms of equipment provided. However, hairdryers and irons are provided in all our self-catering accommodation. If you have any specific questions about equipment (e.g. CD and DVD players, safes, etc.), refer to the property description on our website or call us before you travel on 020 8392 5747.
Can you provide cots and high chairs in the villas?
Yes, these are provided free of charge. Get in touch on 020 8392 5747 and we’ll arrange them for you. We only supply cot linen at Mousses and Periyali, so for other properties you will need to take your own.
Can I include extra guests in my villa?
Yes, although you must declare additional guests and pay the applicable charges for insurance purposes. Call us on 020 8392 5858 for more details.
Is my villa pet friendly?
Some of our villas do allow dogs. If you’d like to take yours with you, call us on 020 8392 5747 and we can give you details of the properties that apply.
What currency should I take?
Take euros for holidays in Corsica, France, Greece, Italy and Mallorca. For Turkey, you’ll need Turkish lira.