Current Vacancies

Travel Sales Executive

Full-Time (Hybrid working, 2/3 days in London (Richmond office)

Reports To: Head of Sales

The Role:

To respond to holiday enquiries within pre-determined timeframes, focusing on the highest levels of customer service.  To follow company processes and procedures in order to maximise the sales opportunity and ensure that all booking administration has been fulfilled accurately.

Essential Requirements:

• A minimum of two years luxury travel sales experience in a similar fast paced environment ie Travel Agent or Tour Operator 
• A proven results orientated sales background with a strong emphasis on outstanding customer service
• Exceptional organisational skills with outstanding attention to detail
• Flexibility
• Ability to travel overseas. A number of educational visits take place each year to ensure that our staff have a first-hand knowledge of our destinations.
• Proven commitment and long service in previous employment

Desirable:

• Driving licence 
• Calm, confident and caring nature
• Broad perspective on life

Hours are Monday to Friday 9am – 6pm, and Saturdays 10am – 5pm on a rotational basis. We are open on Sundays 10am – 5pm for part of the year. Time off in lieu is given for weekend working.

If you know how to sell, are passionate about giving the customer exceptional service and simply love holidays then we would like to hear from you ASAP.  Please send an email with CV and Covering Letter to: suzanne.west@simpsontravel.com

Applicants will be required to start in February 2025 and the shortlisting process will begin early January 2025

 

IT Business Analyst

Full-Time (Hybrid working, 2 days in Richmond office)

Reports To: Head of Digital

The Role:

CRM Implementation and Support:

• Ensure CRM solutions align with business strategies and enhance customer experiences.
• Customize CRM workflows, dashboards, and reports to meet user requirements.
• Provide ongoing support and troubleshooting for CRM-related issues.
• Serve as the primary point of contact between IT and business units for CRM-related initiatives.

Other Duties:

• Collaboration with internal and external stakeholders to elicit business requirements and understand their needs.
• Develop detailed documentation including business requirements, functional specifications and process maps.
• Working closely with the QA function ensuring traceability

Essential Qualifications and Experience:

• Bachelor’s degree in Information Technology or a related field
• Minimum of 3 years of experience as a Business Analyst in a similar company environment
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies
• Proficient and proven experience of working with CRM platforms such as Hubspot, Salesforce, Microsoft Dynamics
• Excellent analytical and problem-solving abilities
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Detail-oriented with a commitment to delivering high-quality work

Desirable:

• Experience of working in the Luxury Travel Industry 
• Familiarity with database management, SQL, and data analysis tools

If you wish to apply please send an email with CV and Covering Letter to: suzanne.west@simpsontravel.com

Please don't hesitate to contact vishal.sudra@simpsontravel.com if you would like any further information or have any queries about the role. 

The dealine for applications will be Friday 10 January 2025

 

BAU Full Stack Developer

Full Time (Hybrid working – 2 days in the Richmond Office, London)

The Role

You will be responsible for providing support and maintenance to meet the requirements of the various business departments, implementing bug fixes and minor enhancements.  Once up to speed there will be the opportunity to contribute to more major development projects.

• Design and implementation of front end and back-end solutions to urgent business requirements
• Interfacing with business teams directly to provide day to day operational support and point of contact for live issues as well as ensuring their ability to use the business systems effectively
• Improving the quality of the codebase as you make changes, making sure such changes are documented and adhere to coding and QA standards
• Implementing automated unit testing for the software developed ideally with TDD/BDD
• Work within the continuous integration environment to make sure hot fixes are pushed to production in a timely manner supported by the QA lead.

Essential Requirements:

• At least, 2-3 years experience within a small to medium Travel Company or similar environment
• Experience in implementing business process automation tools 
• Full Stack development experience (ASP.NET, C#, HTML, CSS, JavaScript, JQuery, ReactJS, AngularJS, MS SQL Server) 
• CMS experience e.g. with Umbraco 
• Experience of structured testing and quality assurance approaches (e.g. Test Driven Development and Behaviour Driven Development) 
• Proven commitment and long service in previous employment
• A positive and cooperative individual who will work effectively across departments and within a team 
• A good communicator and able to manage and work with a variety of stakeholders and departments across the business 

Desirable

• Continuous Delivery skills, tools and techniques (e.g. Git, Github, Jenkins, Docker, Vagrant, Chef, Puppet, Selenium, etc.) 
• Familiar with Azure cloud services & setting up/managing resources/deploying apps 
• Capable of working with (and developing) multiple (REST) APIs documented with e.g. OpenAPI/swagger
• Other API messaging formats e.g. JSON, XML, SOAP 

To apply please send your CV and Covering letter to suzanne.west@simpsontravel.com or for more information about the role contact vishal.sudra@simpsontravel.com.

The deadline for these applications will be Friday 10 January 2025

 

OVERSEAS ROLES

Childcare Assistants

Greece - Seasonal: April - October 2025 - 2 or 6 month contract duration

Are you a qualified childcare professional looking for an adventure? Join our Simpson Hotels childcare team in Corfu, Lefkada, or Crete for a memorable season, lasting two to six months. As a Childcare Assistant, you’ll provide first-class care and engaging experiences for children traveling with Simpson Travel, ensuring our guests have a holiday that exceeds their expectations. 

The Role: 

• Deliver exceptional care for children, creating a safe and enjoyable environment.
• Collaborate effectively with the childcare team to maintain a high standard of care.
• Plan and lead stimulating daily activities within the crèche and club.
• Conduct weekly deep cleaning of all childcare facilities, including villas, outdoor areas, and the clubhouse.

Essential Requirements: 

• Qualified in childcare (e.g., PNCP certification).
• A natural warmth and affinity with children.
• DBS check 
• Ability to work in Greece (Please check this before application.  Applicants without this will NOT be selected for interview. You will need a valid EU passport or Greek work permit)

Desirable:

• Paediatric First Aid qualification 

In return we offer: 

• Competitive salary (paid in euros).
• Return flights/travel from a European city at the start and end of the contract.
• Accommodation 
• The opportunity to work overseas in beautiful locations

How to Apply: Please send your CV and a covering letter or application of interest to bev@simpsontravel.com asap

 

Pre-departure Co-ordinator

Based in Corfu Town - Fixed Term Contract 3^rd March – 3^rd October 2025

The Role

Responsible for delivering exceptional service to our valued customers whilst ensuring all service targets are achieved through meeting specified KPIs.

This is a highly focused guest facing role managing all our post sale interactions with guests, including hands on daily communication with guests, servicing their holiday requirements, and resolving any escalated issues or complaints.   

Key Responsibilities 

• First line support for guests emailing and calling into us with pre-departure questions – advise, assistance on amendments to bookings, liaising with airlines, organisation of additional items onto bookings and liaison between the overseas team and the guest
• Action daily tasks efficiently, booking status reviews and ensuring operational documentation is current, ensure guests are regularly communicated with and have all the information they need to enjoy their holiday
• Assist in creating clear customer communication across all touchpoints
• KPI accountability, including NPS, response times, accuracy and compliance
• Deliver improved service scores through constant focus on KPI’s
• Embrace change by adapting to new & improved working practices across the customer journey
• Constantly focus on customer service standards to ensure customer retention
• Caretaking of important information, driving directions and resort information documents
• Organisation and booking of pre-holiday activities, hotels, airport parking and in resort experiences
• Work with the business to exploit new development opportunities
• Develop strong working relationships with operations teams across destinations
• Identify own training needs

 Other Important Points To Note:

• Own transport required
• Work is on a 5-day rota, including weekdays and weekends, with shifts between 10am and 8pm. Standard finish is 7pm, but 1 in 4 weeks may include an 8pm finish and weekend work. Flexibility to this schedule and business needs is essential.
• You must already be a resident in Corfu and have the right to work in Greece (there is no accommodation provided and no VISA applicable to this role)

Essential Requirements:

• Proven track record in a targeted Service environment
• Excellent verbal and written communicator – the ability to proactively turn complaints and situations around when required (PROFICIENCY, IELTS or GCSE "O" LEVELS)
• Ability to work under a high level of pressure and to tight deadlines
• Ability to forge and maintain strong working relationships both internally and externally
• Experience and understanding of competitive environments in which we operate
• Highly flexible and resilient, ability to bounce back from setbacks and focus on the end result
• Proven level of IT knowledge and comfortable in your ability to learn and use different IT systems including Tigerbay (reservation system), phone system, excel, word and Sharepoint / MS Teams
• Personal accountability to make things happen and to ensure strategies/results are achieved

Desirable:

• Passport and the ability to travel abroad when the business requires it of you
• Travel and Tourism qualification or Luxury Travel and Tourism experience 

Please send in your CV and Covering Letter or express your interest to:

Martina.filina@simpsontravel.com. 

The deadline for applications will be 31 January 2025.

 

Customer Service Executive

Based in Corfu Town - Seasonal Fixed Term Contract - 3rd March – 3rd October 2025

The Role:

The client’s experience of Simpson Travel is at the heart of everything we do and really listening to their feedback at every stage of their contact with us is vital to our on-going success.  The Customer Service Executive (CSE) will play a key role in responding to feedback received by telephone, email and via our customer service questionnaires, and work with our overseas teams to put matters right for the future assisting both UK and overseas teams with feedback and information to eliminate future issues.

The Customer Service Executive (CSE) plays a crucial role in handling customer communications at different stages of their journey. This includes resolving any escalated issues before departure, supporting overseas teams to quickly address problems during travel and help maintain our NPS target, and following up on post-holiday concerns to ensure a positive outcome that rebuilds client trust and protects Simpson Travel’s reputation.

Key Responsibilities

• Resolve and respond to all complaints that are bought to the CSE’s attention via phone, email, CSQ or letter.
• Guide staff to resolve issues raised by clients in a prompt and efficient manner ensuring we work towards ‘No Guest Leaves Unhappy’
• Review questionnaires daily during the season, in conjunction with the CSM and OD, to identify problem areas quickly and monitor feedback on staff performance
• Be the voice of the customer within Simpson Travel
• Undertake competitor analysis to assess the competition’s response to complaints
• Participate/manage relevant projects relating to the Customer Service function

 Administration

• Notify product team of any guest feedback that potentially affects property descriptions and local information; communicate any potential changes to the Product Manager; communicate fundamental changes to Product Director
• Analyse guest book comments and add to website
• Assist in managing the Customer Service Report and keep up to date with all complaints, feedback and compensation.
• Distribution of feedback to partner and agents
• Logging of any compensation in the Customer Service Report
• Organisation of delivery of any hampers/bottles of wine/online orders needed

Health & Safety

• Liaise with Operations Director regarding any health and safety concerns
• Report any staff or customer incident involving a health and safety matter to Operations Director immediately
• Notification, liaison and follow up of any potential personal injury claims with insurers – co-ordination and management of any personal injury case file

Essential Criteria:

• Your own transport  
• Availability to work on a 5-day rota with shifts between 10am and 8pm. Standard finish is 7pm, but 1 in 4 weeks may include an 8pm finish and occasional weekend work. Flexibility to this schedule and business requirements
• Already a resident in Corfu (or be willing to move there) and have the right to work in Greece (there is no accommodation provided and no VISA applicable to this role)  
• Knowledge – having the skills and experience to turn a negative situation around
• Proven confidence on the telephone – not afraid to get stuck in or tackle difficult conversations
• English language both written and spoken (PROFICIENCY, IELTS or GCSE "O" LEVEL) 
• Proven MS Office Skills – Excel, Word, PowerPoint and IT systems generally
• Ability to relate to different personalities
• Natural empathy – crucial to complaint management
• Problem solving skills
• Highly organised with excellent attention to detail
• Ability to work under a high level of pressure and to set deadlines
• Ability to forge and maintain strong working relationships both internally and externally
• Highly flexible and resilient, able to bounce back from setbacks and focus on the result
• Passport and the ability to travel abroad when the business requires it of you

Desirable:

• Knowledge of Package Travel Regulations and ABTA code of conductT

To apply please email richard.latham@simpsontravel.com with a CV and Covering Letter 

The deadline for applications will be 31 January 2025