Join the Simpson Travel team
If you’re passionate about travel and committed to excellent customer service, we’d like to hear from you.
Simpson Travel was established in 2002 and we’re now one of the UK's most respected and successful specialist tour operators. Our portfolio includes luxury villas, apartments and boutique Simpson Hotels across Corsica, France, Greece, Italy, Mallorca and Turkey, creating award-winning travel experiences for a discerning clientele. We are renowned for offering authentic rather than ‘packaged’ holidays, with carefully researched programmes, spectacular locations and exceptional local knowledge.
Personalised service and the ability to listen to our guests are key to our success and we are looking for individuals who embrace these principles to join our committed, passionate and hard-working team. We expect a great deal from everyone who works with us, but, in return, we’ll offer you the chance to learn about all aspects of the industry, fast-track career development and superb travel opportunities.
If you believe you could make a contribution to Simpson Travel, please send your CV and cover letter to careers@simpsontravel.com unless requested otherwise.
IT Business Analyst
Full-Time (Hybrid working, 2 days in Richmond office, 3 days work from home)
Reports To: Head of Digital
The Role:
CRM Implementation and Support:
- Ensure CRM solutions align with business strategies and enhance customer experiences.
- Customize CRM workflows, dashboards, and reports to meet user requirements.
- Provide ongoing support and troubleshooting for CRM-related issues.
- Serve as the primary point of contact between IT and business units for CRM-related initiatives.
Other Duties:
- Collaboration with internal and external stakeholders to elicit business requirements and understand their needs.
- Develop detailed documentation including business requirements, functional specifications and process maps.
- Working closely with the QA function ensuring traceability
- Service Desk/Help Desk work responding to business issues and queries as required
Essential Qualifications and Experience:
- Bachelor’s degree in Information Technology or a related field
- Minimum of 3 years of experience as a Business Analyst
- Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
- Proficient and proven experience of working with CRM platforms such as Hubspot, Salesforce, Microsoft Dynamics
- Familiarity with database management, SQL, and data analysis tools
Preferred Skills:
- Excellent analytical and problem-solving abilities.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Detail-oriented with a commitment to delivering high-quality work.
- Experience of working in the Luxury Travel Industry or a Luxury Brand Company
If you wish to apply please send an email with CV and Covering Letter to: vishal.sudra@simpsontravel.com . Please don't hesitate to contact Vishal if you would like any further information or have any queries about the role. We look forward to hearing from you.
